Terms & Conditions

For a fuss free and enjoyable shopping experience, please take some time to read.

 

General

1. Business days refer to Mondays to Fridays, excluding weekends and public holidays.

2. For all order enquiries, please email us here with your order number.

3. All emails will be replied within 3 business days. Hence, we appreciate your patience of not sending multiple emails within this timeframe.

 

About Purchase

1. Do ensure that the correct item and quantity are selected as no changes will be allowed upon check out.

2. Do note that there is no reservation cart, hence adding item(s) into your cart does not mean that you have successfully reserved the item(s). The item(s) is only secured upon successful payment.

 

About Payment

Payment(s) can be made using Visa, Mastercard or PayPal. We only accept immediate payment. Please avoid clicking "back", "cancel" or "refresh" as it will interrupt syncing payment to our server and your order may be cancelled.

 

About Delivery

1. Please ensure that your full address is input correctly. Incomplete address will result in a delayed delivery. Should there be a returned parcel due to incorrect/incomplete address, a re-delivery fee of $4 will be charged.

2. Your orders will be delivered within 7 business days upon successful payment.

 

Returns Policy

1. You may return most new, unopened items within 7 days of delivery for a full refund, only if the return is a result of our error (you received an incorrect or defective item for your placed order). Simply drop us a message here and we will arrange a pick-up & deliver time with you personally.

2. Please include your order number, product code (SKU) and reasons for return to facilitate the process.

3. For a case of refund, you should expect to receive your refund within 2 weeks after we have received your return, however, in many cases you will receive it more quickly.